Our Policies

**Shipping Policy**
- **Processing Time:** Orders are processed within 5-7 business days. Custom orders may take longer depending on the request.
- **Shipping Time:** We ship all orders via USPS First Class Mail, which typically takes 1-5 business days. Once shipped, you'll receive a tracking number.
- **Shipping Delays:** Please note that natural events like weather conditions or national disasters may impact delivery times. We cannot guarantee specific delivery dates during such events.
- **International Shipping:** At this time, we only ship within the US.

**Cancellation Policy**
- **Cancellation Requests:** We allow cancellations within 24 hours of placing an order for a full refund.
- **Custom Orders:** Custom order cancellations are subject to a 20% fee, regardless of when the cancellation is made.
- **After 24 Hours:** Cancellations after 24 hours depend on whether the item has been shipped or made. If production or shipping has begun, cancellation is not guaranteed.

**Return & Exchange Policy**
- **All Sales Are Final:** Because items are made-to-order, we do not accept returns, and all sales are final.
- **Damaged Items:** If your item arrives damaged, we will replace it at no charge. Please contact us with photos of the damage within 7 days of receiving the item.
- **Size & Order Accuracy:** Since all sales are final, we recommend making sure you are ordering the correct size. Feel free to message us with any questions before placing your order.
- **No Exchanges:** We do not offer exchanges at this time.

**Custom Order Policy**
- **Custom Requests:** We are happy to accommodate size, color, and design requests. Please note that custom orders may take additional processing time based on the complexity of the request.
- **Fee:** A 10% fee may apply depending on the nature of the request.
- **Cancellations:** Custom order cancellations are subject to a 20% fee, regardless of cancellation time.

**Privacy Policy**
- **Personal Information:** We only collect the information necessary to process and ship your order (name, shipping address, payment details).
- **Data Protection:** Your personal information is kept secure, and we do not share your data with third parties except as necessary to complete your order.
- **Payment Security:** All transactions are processed securely through [your payment processor, e.g., PayPal, Stripe]. We do not store any payment information.

**Shipping Delay Policy**
- **Shipping Delays Due to Weather/Natural Disasters:** If there is a delay due to severe weather or natural disasters, we will notify you via email. Please be aware that delivery times may be impacted, and we appreciate your understanding during these situations.